This isn't brain surgery:
To order flowers over the phone, I'll need to know the recipient's name, address and phone number.
No, "that old building next to the tire place on Second Avenue" isn't enough.
Yes we do call first.
(No, we're not trying to spoil the surprise--most people don't spend their birthdays waiting for a possible 'surprise' flower delivery from you.)
Yes, the enclosure cards are small.
No, I can't still deliver it tonight...it IS after 5 right now.
Yes, yes, yessss.....I'll wait while you go downstairs and find your credit card.
(What?! Birdie sometimes wants to be snotty to customers?? Sheesh. Musta been a looooong day....)